You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for cancelling an order is 30 days from the date on which you received the goods.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by emailing: firstname.lastname@example.org
We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- The Goods are in the original packaging
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:CIELO
555 South St #1105
Honolulu HI 96813
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us by email at: email@example.com